9/23/2023 0 Comments Zen desk price![]() What separates this plan from others is it has advanced encryption and security.įrankly, the differences in features between these plans justify their price differences. The Elite plan is for teams who want to optimize Zendesk’s capabilities. It includes all Professional features, plus additional features like contextual workspaces, custom roles, and guided mode. The Enterprise plan is tailored to large organizations. It also provides you with follow-up surveys, dashboards, reporting, and Service Level Agreement (SLA) management. The Professional plan encompasses all features in the Team plan, designed for growing businesses. It includes all Essential features, plus some others like business rules, social messaging and performance dashboards. The Team plan is meant for small and medium teams. It offers a fundamental help center,web widget, mobile SDK, knowledge base, email and support channels. The Essential plan is the basic Zendesk pricing model, designed for sole support agents and small teams. All these plans come with a free trial and paid add-ons such as real-time chat and social messaging. Zendesk Supports has five plans: Essential, Team, Professional, Enterprise, and Elite. Since Support is Zendesk’s flagship and the first tool they offer on the pricing page, we select it to compare the included features. Many of these offerings come with different plans. Sunshine Conversation: Monthly price starts from $490.Explore: Monthly price ranges from $12 to $34 per agent.Talk: Monthly price ranges from free to $110, plus usage fees.Chat: Monthly price ranges from $19 to $70 per agent.Guide: Monthly price ranges from $19 to $34 per agent.Note that all plans in this category require Support Enterprise or Support Suite Enterprise subscriptions. Zendesk Sunshine Platform: Monthly price ranges from $25 to $69 per agent.Sales Suite: Monthly price ranges from $95 to $149 per agent.Sell: Monthly price ranges from $19/mo to $249 per seat.Support Suite: Monthly price ranges from $109 to $179 per agent.Support: Price ranges from $9 per agent paid monthly to $199 per agent paid annually.Here’s our attempt to boil Zendesk’s offerings down: Okay, we know what you’re feeling right now. That doesn’t mention many items (i.e., Guide, Chat, Talk, Explore, and Gather) under the “Other products” category, plus the “Sunshine Conversations” shown at the bottom of their pricing page. They offer at least eight different plans within the “Support” section, with a handful of other options under “Sales” and “Platform” offerings. The more you go through them, the more you feel overwhelmed because you have no idea what might fit your business. Sounds good, huh?īut if you check Zendesk’s plans, you’ll realize how complicated it can get. Spend only $5, and you can get a help desk tool. When reading this, Zendesk pricing seems simple at first. We’ll then explain to you why our ecommerce customer service solution Gorgias is much more affordable than Zendesk. Let’s first have an overview of Zendesk pricing and plans. ![]() But because of that, many businesses, especially eCommerce merchants, become disinterested in Zendesk and start looking for Gorgias. Check out our complete overview of Zendesk and its features if you want more top-level information about the platform.įrom managing tickets to handling CRM, Zendesk gives you a wide range of features to maintain relationships with customers. Zendesk defines itself as “a service-first CRM company that builds software designed to improve customer satisfaction and customer relationships.” It has been known as the biggest SaaS customer service platform in the market. So, what do Zendesk’s plans look like? Why do they eventually cost you more? Let’s find out in this article. With Zendesk pricing, every additional agent (or seat) leads to more money to spend every month if your business is growing. “Handle” means they respond to customers and deals with tickets (creating, opening, moving, etc.). Let us make it simpler for you: A Zendesk support agent is someone who handles support requests. Each rep, admin, or manager needs their own agent license. Here is how Zendesk defines “an agent”: An agent is what we call anyone who logs into a Zendesk product. ![]() Zendesk pricing applies the “pay-per-agent” subscription model. One of these tools is Zendesk.īesides its overload features, there is another thing that many people are interested in: Zendesk pricing. If you google “ help desk software", you’ll receive millions of them showing up in reviews, comparison, discussion, and posts. Talking about Zendesk, everyone’s first question centers around pricing, so let’s follow the money. ![]()
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